Developing Your Customer Focus
Learn how to deliver superior customer service with this training course covering best practices for interacting with customers and cultivating valuable loyalty. In this...
Banking: Handling Customer Complaints
One thing we know about business is that customers complain. As an organization, it’s impossible to always get it right for every customer, every...
Four Basic Elements
Providing quality customer service is essential to any business, but in order to do that, every institution should establish a set of customer service...
Sales Mastery (Global)
So many people think of selling as a dirty word and actually get scared at the thought of having to sell. If you really...
Customer Service: Dealing with Irate Customers
Let’s face it – customers sometimes get angry. But ignoring them and their problems isn’t always a great solution. (And by “isn’t always” we...
Customer Loyalty (Global)
This is a short course full of stories, advice, and simple steps that you can take to turn your customers into loyal fans. Increase...
Customer Service
In an era where many companies offer similar products and services at similar prices, it’s often hard to stand out. But if you offer...
Quality Customer Service: Customer Interactions
Walking into a bank can be an intimidating experience. Many people don’t enter physical bank locations anymore, so they may be unsure of where...
Customer Service: Little Things Matter
Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact. This...
Negotiation and Influencing People (Global)
You might have taken negotiation and influencing training before, but this course is different and avoids one-size fits all strategies and mainstream approaches. Master...
Customer Service Basics
We’ve all been on the receiving end of bad customer service, but have you ever thought about the ripple effect one bad experience can...
Customer Service Success (Global)
We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as...
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